Effective Date - 18th April 2026
1. Introduction
Welcome to Pall Mall Carpets (“we,” “our,” or “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pallmallcarpets.co.uk (the “Website”).
By using our Website, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect and process the following types of personal data:
a. Information You Provide to Us
- Name
- Email address
- Phone number
- Address (for delivery or quotes)
- Any information you submit via contact forms or enquiries
b. Automatically Collected Information
- IP address
- Browser type and version
- Pages visited and time spent on the Website
- Device type
c. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. For more details, see our Cookie Policy.
3. How We Use Your Information
We use your information to:
- Respond to enquiries and provide quotes
- Process orders and arrange delivery
- Improve our website and services
- Send marketing communications (only if you opt in)
- Comply with legal obligations
4. Legal Basis for Processing (UK GDPR)
We rely on the following lawful bases:
- Consent – for marketing communications
- Contract – to fulfil orders and provide services
- Legal obligation – for compliance with applicable laws
- Legitimate interests – to improve our services and website
5. Sharing Your Information
We do not sell your personal data. However, we may share your information with:
- Delivery partners and service providers
- IT and website hosting providers
- Professional advisers (e.g., legal, accounting)
- Authorities if required by law
6. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy, including legal, accounting, or reporting requirements.
7. Your Data Protection Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing
- Request restriction of processing
- Data portability
- Withdraw consent at any time
To exercise these rights, contact us at: pallmallcarpets@gmail.com
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
9. Third-Party Links
Our Website may contain links to other websites. We are not responsible for the privacy practices of those websites.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Pall Mall Carpets
144-146 Warrington Road, Wigan, Lancashire, WN3 4LU.
Email: pallmallcarpets@gmail.com
Phone: 01942205754
